Terms and Conditions

Any person accessing this site agrees to the following:

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of Land and Groove llc dba. Down range Thermal or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.

Typographical Errors

In the event that a product is mistakenly listed at an incorrect price, DRT reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. DRT reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DRT shall issue a refund to your credit card account in the amount of the incorrect price.

Warranty Disclaimer

This site is provided on an “as is” and “as available” basis. No representations or warranties of any kind are made, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, this site’s owner disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This site’s owner does not warrant that this site, its servers, or e-mail sent from this site are free of viruses or other harmful components. This site’s owner will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Limitation of Liability

Down Range Thermal shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Trademarks

All trademarks, service marks and trade names Down Range Thermal are used on this site are the sole property of DRT.

Indemnification

You agree to indemnify, defend, and hold harmless Land and groove llc dba. Down Range Thermal, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Non-Functioning Item on Arrival Policy

Products from the factory are checked by our distributors to make sure all components are present and check all Image Intensifiers and Thermal units to make sure they are performing to our high standards before shipping. However, if the product should arrive in a nonfunctional condition the customer must report it to DRT within seventy two (72) hours of receipt and we will gladly expedite an exchange of the product if the following conditions are met:

1. The product was not modified or disassembled in any way as to void the factory warranty.
2. The customer contacted us in a timely fashion and was issued a Return Merchandise Authorization (RMA) number.

Please keep in mind: We cannot accept physically damaged product. If the packaging is reasonably damaged (enough to believe the product inside suffered damage as well), do not accept delivery from the carrier. If delivery was accepted, and the product was damaged, DRT should be notified within two business days of receipt, at which point we will assist the customer in contacting the carrier and invoking the insurance policy. Each incident will be handled on a case by case basis. We will take all necessary and rational steps to correct the problem in dealing with nonfunctioning products.

No return shipments will be accepted by DRT without an RMA

It is under the full discretion of Down Range Thermal to allow or deny refunds which fall outside the scope of this policy.

Refund Policy

The customer has ten (10) days after product purchase to request a refund. All products falling outside the nonfunctioning item on arrival policy are subject to a 15% restocking fee.This fee is charged because all return units are sent back to the factory for inspection, recalibration, refurbishment, and repackaging. We advise customers to purchase products from DRT with care and contact us for guidance on the application or capability of a product.

Returns Policy

Shipping costs are not refundable.Each return will be treated on a case by case basis depending on circumstances. Returns much be reported to Down Range Thermal by email/call along with the invoice number and contact information.Rentals fall under a different return/refund policy which can be found in the rental agrremaent.